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Welcome to Darnall Medical Library: Troubleshooting/Access

Providing quality information and services to support the readiness and care of the Uniformed Services and their families.

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18 May 2020

Article Retrieval with PubMed LibraryLink

Article Retrieval with PubMed LibraryLink

NOTE: PubMed has changed how they link to content. They now add the "Locate@Darnall" button to every record. The button will link you to one of the following:

  • The article;
  • A page with the citation and link to the article / journal;
  • Or a page with the citation with a "Request via Interlibrary Loan" button.

Access Issue: Interlibrary Loan Link

The "Request via Interlibrary Loan" Button currently isn't working consistently. We've had reports of issues in Chrome and Safari.

  • We recommend using Firefox if you have it. You can also use Internet Explorer, but if you're on a DOD computer, it's likely that you'll be prompted to allow the link to open an email.
  • Check to see if your popup blocker is on. This can interfere with opening your email.
  • It may help to have an email program open for the link to work, as the link generates your request to us via email.
  • In a pinch, you can always copy (ctrl C) and paste (ctrl V) the citation into an email. It helps if you can provide us with the PubMed ID (PMID).

We apologize for the inconvenience.

Troubleshooting = Diagnosis

Imagine you get an email from a patient that says: "I don't feel good." When they come into your office, you learn the specifics. Elbow. Sharp pain. Only when opening doors. Then you start to have the information you need to diagnose the problem.

That's how it is with troubleshooting access problems. The more information you can give us in the email, the less likely it is that we'll need to ask you follow-up questions. What article were you trying to access? Was it via PubMed, or the library page? Did you get an error message, or was there a blank screen? Are you working from a networked computer? What's your public IP address?

All of these things help is diagnose and resolve access issues. And if you're seeing the problem, it's likely that someone else may be seeing it as well.

Known Issues

There is a problem accessing ProQuest content (Psychology Database and also Health & Medical Collection) via PubMed's LinkOut. We have contacted ProQuest. In the meantime, these steps should get you to your article:

  • If in the Internet Explorer browser:
  • Go to our Databases page: http://wrnmmc.libguides.com/home/databases
  • Scroll down to ProQuest and click.
  • Select Walter Reed National Military Medical Center and click Log in.
  • Search for your article by title.

You should be able to download your PDF.

Of course, you can always email the library staff and we'll help you retrieve your articles.

ProQuest works from the AVHE login, but is not working from direct MedCOI browsers.

Request a Book / Article

Having trouble accessing online articles or books and don't have time to troubleshoot? Email our document delivery team. We're staffed from 0700-1730 Monday - Friday, and will retrieve the information you need and research the access issue.

Urgent patient care request? Email your question to us.

Access Issue: Electronic Journal

Tips:

Try a different browser. Internet Explorer is the browser supported by the command, but Chrome and Firefox are available, and what doesn't work in one browser may work in another. Unfortunately, we haven't found a browser that works well with everything-- or when we think we have, something changes.

Try to access the article via the "Journals" tab. Linking from PubMed to an article has a lot of moving parts. One wrong page number can result in an "article not found" message. Try searching by journal title and navigating to the specific issue. If you report it to us, we'll notify the vendor so they can clean up their record.

Desperation measure: If you have an EZproxy (remote access) account, try to access the article on your mobile device.

Access Issue: Electronic Book

Tips:

Try a different browser. See above.

Try to access the book from another tab. We link to all of our ebooks from LibraryWorld, our catalog. Many core titles have links on our Specialty Portals. And if you see the vendor name in the LibraryWorld record, you can link to that vendor via our Databases tab.

Clearing your browser

Here's a page from Indiana University's Knowledge Base on how to clear your web browser's cache, cookies, and history. Bear in mind, DOD networked computers will not let you clear your history, but you should be able to clear your cache and cookies.

Contact the Darnall Medical Library (DML)

Ask a Librarian   Ask the Library:
Questions & Article Requests
Email Email the Librarians:
For HIPAA sensitive questions
Phone Call the Library:
301-295-1184/1185
Email Tell Us:
Suggestions? Concerns?
USU Button  USUHS LRC
FBCH Button  FBCH Library

Are you a WRNMMC Patient?

Follow this link for Walter Reed NMMC to make an appointment, call a clinic, or plan your visit.

Click on the button below to access the Patient Health Education Portal!

Darnall Medical Library | Walter Reed NMMC | Building 1, Room 3458 | 8955 Wood Road | Bethesda, MD 20889 | 301-295-1184/85 | Open Monday-Friday, 0700-1730

After-hours access to the library is available to WRNMMC Staff via the CDO at 301-295-4611.