Customer's Guide to Reopening: Home

HPCON Levels

• Delta
  • Severe, Widespread community transmission
  • Physical DML is closed
  • All services offered virtually
• Charlie 
  • Substantial, Sustained community transmission
  • Physical DML is closed
  • All services offered virtually
• Bravo (Current HPCON)
  • Moderate, Increased community transmission
  • DML is open with limited hours, limited staff (1-2 on-site)
  • Majority of services offered virtually
• Alpha
  • Limited, Community transmission beginning
  • DML is open with limited hours, limited staff (2-4 on-site)
• Zero (0)
  • Routine, No community transmission
  • DML resumes regular hours, full staff on-site
  • Majority of services offered on-site; staff telework determined on a case-by-case basis

What DML reopening questions do you have?
Email Ann Holman.

• When the library is closed due to an emergency (weather, power outage, pandemic), we have teleworking librarians, ready to help!
• From 0700-1630 on weekdays, we are available online for you with these services:
  • Literature Searches;
  • Virtual Consultations;
  • Document Delivery;
  • E-resource troubleshooting;
  • Remote Access (EZproxy) Accounts;
  • Book renewals.
• And, of course, you have 24/7 access to electronic content via the DML website.

Book Checkout

• Search the library catalog to see if we have the book in print. If we do:
  • Preferred Option: Email us the title and call number.
  • Backup Option: Write down the call number or print the record and bring it in to us.
• We'll pull the book for you, check it out, and arrange pickup if necessary.

Book Return

• If you're returning a book, place it on the bookcase next to the library workroom. It's labeled by the day of the week.

Command Clearance / Check Out

• Go to the circulation desk. If you have a name that can be misspelled, show us your CAC.
• We'll check the library catalog to see if you have any books checked out. If you do, you'll need to return them first.
• We'll also check our list of remote access (EZproxy accounts). If you have one, we'll email you information on virtual library access within Military medicine.

Fourteen computer workstations are available first come / first serve.

• First priority: Customers doing library work, staff training, job related computer work. We don't have the space for you to hang out before your shift.
• We'll reevaluate whether or not we need to set time limits at monthly intervals.
• We're distributing disinfecting wipes at the circulation desk. Disinfect your keyboard / mouse before use.

Four Study Tables are available on a first come / first serve basis.

• Two are near power outlets.
• Unfortunately, we have no group meeting space available.

• Mon-Fri, 0900-1500, try our Live Chat Service
• Need help? Ask the Library
• Urgent Patient Care Query: Contact the Library
• Looking for a Book or Article? Contact the Library Technicians
• Literature Search / Reference Question? Contact the Librarians
• Conducting Research? Contact the Research Librarian
• Darnall Medical Library, Circulation Desk: 295-1184
• Concerns? Compliments? Contact the Library Director

• TRICARE Appointment Line: 855-227-6331
• Walter Reed NMMC Main Phone: 301-295-4611
• TRICARE Health Services (includes phone numbers)

Researching a Medical Condition?
Click the button below!

• MHS Medical Library (MML)
• USUHS Learning Resource Center
• Alexander T. Augusta Military Medical Center Library