All of these things help is diagnose and resolve access issues. And if you're seeing the problem, it's likely that someone else may be seeing it as well.
Having trouble accessing online articles or books and don't have time to troubleshoot? Email our document delivery team. We're staffed from 0700-1630 Monday - Friday, and will retrieve the information you need and research the access issue.
Urgent patient care request? Email your question to us.
Try a different browser. Internet Explorer is the browser supported by the command, but Chrome and Firefox are available, and what doesn't work in one browser may work in another. Unfortunately, we haven't found a browser that works well with everything-- or when we think we have, something changes.
Try to access the article via the "Journals" tab. Linking from PubMed to an article has a lot of moving parts. One wrong page number can result in an "article not found" message. Try searching by journal title and navigating to the specific issue. If you report it to us, we'll notify the vendor so they can clean up their record.
Desperation measure: If you have an EZproxy (remote access) account, try to access the article on your mobile device.
For more information, see our FAQ, "Do you have a list of journals and databases with access problems?" We'll be updating this information in early 2021.
Try a different browser. See above.
Try to access the book from another tab. We link to all of our ebooks from LibraryWorld, our catalog. Many core titles have links on our Specialty Portals. And if you see the vendor name in the LibraryWorld record, you can link to that vendor via our Databases tab.
Here's a page from Indiana University's Knowledge Base on how to clear your web browser's cache, cookies, and history. Bear in mind, DOD networked computers will not let you clear your history, but you should be able to clear your cache and cookies.
If you are getting a message indicating that your Sanford Guide mobile app has expired, you can update it with the following steps:
Having a different issue with Sanford Guides? Check out the Sanford Guides System Status (https://www.sanfordguide.com/status/) to determine existing known issues.
Researching a Medical Condition?
Click the button below!
Ask the Library
CME / CE Links
Suggest a Purchase
Academic Research Library Guide
Current Events: COVID-19
Current Events: Diversity, Equity, & Inclusion
Internal Medicine Portal
Professional Reading (In Progress)
All Other Portals
Disclaimer: The appearance of hyperlinks does not constitute endorsement by the Department of Defense, Defense Health Agency of non-U.S. Government sites or the information, products, or services contained therein. Although the Darnall Medical Library, WRNMMC may or may not use these sites as additional distribution channels for Department of Defense information, it does not exercise editorial control over all of the information that you may find at these locations. Such hyperlinks are provided consistent with the stated purpose of this website.
Darnall Medical Library | Walter Reed NMMC | Building 1, Room 3458 | 8955 Wood Road | Bethesda, MD 20889 | 301-295-1184/85 | Open Monday-Friday, 0700-1630
After-hours access to the library is available to WRNMMC Staff via the CDO at 301-295-4611.