In order to diagnose the problem, it helps us if we can reproduce the problem.
All of these things help is diagnose and resolve access issues. And if you're seeing the problem, it's likely that someone else may be seeing it as well.
NOTE: PubMed has changed how they link to content. They now add the "Locate@Darnall" button to every record. The button will link you to one of the following:
The "Request via Interlibrary Loan" Button currently isn't working consistently. We've had reports of issues in Chrome and Safari.
We apologize for the inconvenience.
There is a problem accessing ProQuest content (Psychology Database and also Health & Medical Collection) via PubMed's LinkOut. We have contacted ProQuest. In the meantime, these steps should get you to your article:
You should be able to download your PDF.
Of course, you can always email the library staff and we'll help you retrieve your articles.
ProQuest works from the AVHE login, but is not working from direct MedCOI browsers.
Try a different browser. Internet Explorer is the browser supported by the command, but Chrome and Firefox are available, and what doesn't work in one browser may work in another. Unfortunately, we haven't found a browser that works well with everything-- or when we think we have, something changes.
Try to access the article via the "Journals" tab. Linking from PubMed to an article has a lot of moving parts. One wrong page number can result in an "article not found" message. Try searching by journal title and navigating to the specific issue. If you report it to us, we'll notify the vendor so they can clean up their record.
Desperation measure: If you have an EZproxy (remote access) account, try to access the article on your mobile device.
For more information, see our FAQ, "Do you have a list of journals and databases with access problems?" We'll be updating this information in early 2021.
Try a different browser. See above.
Try to access the book from another tab. We link to all of our ebooks from LibraryWorld, our catalog. Many core titles have links on our Specialty Portals. And if you see the vendor name in the LibraryWorld record, you can link to that vendor via our Databases tab.
Here's a page from Indiana University's Knowledge Base on how to clear your web browser's cache, cookies, and history. Bear in mind, DOD networked computers will not let you clear your history, but you should be able to clear your cache and cookies.
Researching a medical condition?
Click on the button below!
Disclaimer: The appearance of hyperlinks does not constitute endorsement by the Department of Defense, Defense Health Agency of non-U.S. Government sites or the information, products, or services contained therein. Although the Darnall Medical Library, WRNMMC may or may not use these sites as additional distribution channels for Department of Defense information, it does not exercise editorial control over all of the information that you may find at these locations. Such hyperlinks are provided consistent with the stated purpose of this website.
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